---
title: "SLAs & Status"
canonical: "https://help.releasemanagement.app/space/TRUSTRM/2615214127/SLAs%20%26%20Status"
format: markdown
---
> ℹ️ Below you can find a link to most of our Apps status page to see current status and historical uptime.

# Our SLAs

| **Name** | **Value** |
| --- | --- |
| **Availability** / Uptime | 99.9% |
| **Support** response time | 24 hours |
| **Critical** severity bugs | 2 weeks |
| **High** severity bugs | 4 weeks |
| **Medium** severity bugs | 6 weeks |

# Release Management Apps

[https://status.releasemanagement.app/](https://status.releasemanagement.app/)

# Key Partners

| ## Atlassian | ## AWS |
| --- | --- |
| [https://status.atlassian.com/](https://status.atlassian.com/) | [https://health.aws.amazon.com/health/status](https://health.aws.amazon.com/health/status) |

> Macro (include)